Help & FAQ

Orders are prepared within 1–3 business days and typically arrive in 7–14 business days to the US and Canada. Other countries may take a little longer.

Tracked shipping is free on orders of $49 or more. Below that, a flat rate is shown at checkout before you pay.

You'll get a tracking number by email as soon as your order ships. You can also enter your order number (starts with MX) on our Track Order page anytime.

Yes — we ship to the US, Canada, the UK, Australia, New Zealand and most of Europe. Available countries are listed at checkout.

Prices are in USD. Depending on your country, local import taxes or duties may be charged on delivery. These are set by your local customs office.

Some products ship from different fulfillment centers to get them to you faster, so a multi-item order can arrive in more than one package.

If you're not happy with your purchase, contact us within 30 days of delivery and we'll make it right with a replacement or a refund.

Sorry about that! Email support@mallaxy.com with your order number and a photo or short video, and we'll send a replacement or refund — no need to return the damaged item.

Once approved, refunds go back to your original payment method. Most banks show it within 5–10 business days.

Visa, Mastercard, American Express, Apple Pay, Google Pay and more — all processed securely by Stripe. We never see or store your full card details.

We move fast, but if you email us within 12 hours of ordering we'll do our best to change or cancel it before it ships.

Join the orbit with your email at the bottom of any page and you'll get 10% off your first order.